OpenWeightlifting

Your Consumer Rights

UK/EU Consumers

You have a 14-day cooling off period to cancel your subscription for any reason.

  • Cancel within 14 days of subscription start for full refund
  • No questions asked cancellation policy
  • Refund processed within 14 days of cancellation request
  • Right applies even if you've used the service

Distance Selling Regulations

Under UK Consumer Contracts Regulations and EU Consumer Rights Directive:

  • Clear information provided before purchase
  • Confirmation of order details sent via email
  • Right to cancel digital services within cooling off period
  • Fair and transparent pricing

How to Exercise Your Rights

To Cancel Your Subscription:

  1. Log into your account dashboard
  2. Navigate to Settings → Subscription
  3. Click "Cancel Subscription"
  4. Confirm cancellation

Alternative Methods:

  • Email: support@openweightlifting.org
  • Subject line: "Subscription Cancellation"
  • Include your account email address

Consumer Rights Act 2015 (UK)

Your rights when purchasing digital services:

  • Right to receive service as described - Service must match description
  • Right to remedy - If service is faulty, we must fix or refund
  • Right to repeat performance - Service should work consistently
  • Right to price reduction or refund - For unsatisfactory service

Complaints and Disputes

Step 1: Contact Us

Email our support team at support@openweightlifting.org with your concern.

Step 2: Alternative Dispute Resolution

If unsatisfied with our response, you can use:

  • Citizens Advice Consumer Service (UK)
  • European Consumer Centre (EU)
  • Online Dispute Resolution platform (EU)

Step 3: Legal Action

As a last resort, you have the right to take legal action through the courts.

Data Protection Rights

Under GDPR and UK Data Protection Act 2018, you have additional rights:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to data portability
  • Right to object to processing

Contact our Data Protection Officer: dpo@openweightlifting.org

Automatic Renewal Terms

Important: Your subscription will automatically renew unless cancelled.

  • Reminder emails sent before renewal
  • Cancel at any time to stop future billing
  • Cancellation takes effect at end of current billing period
  • Access continues until period ends

For more information about your consumer rights, visit gov.uk/consumer-rights